Data Breach Notification | ID Experts
“Data breach response for a business is very much like a product recall response – there is a right way and wrong way to handle it … and the consequences to your business can range from very positive to disastrous ”
-- CEO, ID Experts

 

Data Breach Notification

In data breach situations, organizations have typically responded with "damage control": public PR efforts and notification that just meets legal requirements. But studies indicate that the greatest risk of a data breach is not legal liability or short-term public perception. The greatest risk and cost come when the breach victims have a bad experience, take their business elsewhere, and tell their friends and family why.

ID Experts helps you help avoid loss of customer loyalty and future business with expert forensics and response planning and prompt, comprehensive notification services tailored to the needs of the breach population.

When a breach is detected, ID Experts helps you to quickly contain the risks and scope the requirements, so you can reduce business impact, customer dissatisfaction, minimize adverse publicity, and plan a cost-effective response. Our breach remediation experts can provide:

  • Expert forensic analysis and/or scoping of risks to your business and the breach population
  • Support in closing vulnerabilities and getting systems up and running again quickly
  • Coordination with law enforcement and fraud experts, evidence collection and preservation in accordance with industry best practices, and expert testimony and support for prosecution efforts
  • Comprehensive remediation planning to design and match response strategy and costs with business risks and objectives

Our notification and communication services are then delivered via a high-touch and caring customer interface:

  • Expert notification, including legally-mandated notification letters, tailored to breach victim needs and designed to meet regulatory requirements for your state and industry
  • Comprehensive communications services include an information-rich website and ready-to-respond call center, script development and training of call center personnel
  • Facilitators for face-to-face meetings and specialized communication services to meet the needs of diverse breach populations such minors or people with disabilities
  • All communications are tracked and documented to ensure delivery and to provide as evidence in case of compliance audit, investigation or litigation